Operations Manager
Location: New Castle, DE (On-site, Full-time role)
Compensation: Competitive Salary (Negotiable)
About the Role
GiftCash is seeking a hands-on, organized, and highly effective Operations Manager to conduct daily operations in our New Castle, DE warehouse. While this position carries leadership responsibility, it is deeply involved in day-to-day warehouse activities, working directly alongside fulfillment associates to ensure smooth inventory flow, efficient processes, and high-quality outbound shipments.
In this role, you will supervise the facility, lead fulfillment operations, and support ongoing process improvements. You will also play a key part in transitioning the warehouse toward greater automation and technology adoption, helping implement new tools and guiding the team through operational changes.
If you're a leader who thrives on rolling up your sleeves, motivating a team by example, and optimizing workflows, this is a strong opportunity to make an impact within a growing organization.
What You’ll Do
As the Operations Manager, you will provide both leadership and hands-on support in all key warehouse activities:
1. Hands-On Warehouse Operations & Inventory Flow
Work directly alongside fulfillment associates during picking, packing, shipping, and inventory tasks
Oversee all product movement within the warehouse, ensuring accuracy and timeliness
Meet and exceed weekly and monthly shipping quotas aligned with internal performance metrics
Maintain high SKU accuracy using our integrated inventory platforms
Identify workflow improvements and ensure consistent, high-quality order fulfillment
2. Team Leadership & Development
Lead, coach, and support a diverse team of warehouse associates through hands-on involvement
Provide clear instructions, feedback, and on-the-floor support
Foster a positive, collaborative work environment with strong morale
Communicate new processes or policies effectively and reinforce expectations
Support GiftCash's operations expansion in the US by assisting with the setup and launch of new warehouse and micro-fulfillment center locations, as needed.
3. Process Improvement, Automation & Quality Management
Develop, refine, and maintain SOPs to enhance accuracy and efficiency
Support the warehouse’s transition toward greater automation and operational technology
Assist with testing, implementing, and training staff on new systems
Monitor adherence to internal quality standards across all workflows
Troubleshoot issues quickly and guide the team through solutions
4. Cost Management & Reporting
Monitor variable warehouse costs in relation to revenue fluctuations
Support financial performance goals through efficient operations
Maintain timely reporting and alignment with leadership on key metrics
What You Bring
Strong interpersonal and communication skills
Proven ability to lead by example in a hands-on warehouse environment
Exceptional organizational abilities and multitasking skills
Experience supervising or mentoring teams in fulfillment or operations settings
Ability to stay composed and effective in fast-paced situations
Analytical and problem-solving capabilities
Adaptability to shifting business needs and cross-departmental coordination
Interest or experience in warehouse automation and process modernization
Commitment to GiftCash’s core values and culture
Work Schedule
Full-time, on-site role during standard business hours (Mon-Fri; 8-5). Flexibility may be required during peak operational periods.
Perks
- Growth opportunities in a rapidly expanding organization
Supportive and collaborative work environment
Occasional nationwide travel opportunities tied to new facility launches
If you’re a hands-on leader ready to support a team, elevate operational efficiency, and help guide a warehouse through modernization, we’d love to hear from you. Please submit your resume and cover letter.
Background check required.
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GiftCash is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GiftCash makes hiring decisions based solely on qualifications, merit, and business needs.